Manila BPO is purpose-built for Small and Medium-sized business that require process outsourcing for contact center, social networking, data collection, data-base development, email & chat support, or help desk. We emphasize complex processes that require mapping, focused learning, and high-quality staff to support delivery.
Built for Business Like Yours
Remember when computers were super-expensive beasts and the exclusive province of corporate behemoths? Think of offshore BPO in the same way (more or less). Enter Manila BPO. We designed our company with small businesses in mind. We’re just like you, just in a different country. A country with really talented, smart people who happen to work for a lot less than people in Australia, Hong Kong , Singapore, the UK, or the US.
Have It Your Way, Have It Now
What do you need to do? We build custom programs — it’s our thing. Get in touch with us to get started. At Manila BPO we invest in staff for the long-haul Management stays engaged at all levels of operations. Western account management means you can always talk to someone you relate to. Local operational management and talent mean we get it done: Fast, Good and Cheap.
How We're Different
People
Great people are Manila BPO’s the differentiator. We hire the best people we can find. Our hiring process includes aptitude testing, background investigation, work-ethic and cultural fit. We invest significantly in hiring the right people, that’s why many our employee retention is the best around.
Process
We’re fans of processes that help us work faster, better, and cheaper. We use process to shape workflow efficiently and keep our collective eye on the ball. Beyond learning, documenting, teaching and monitoring step-by-step procedures to achieve a desired result, we seek daily process improvement working with Kaizen methodology and technique.
Technology
We support great people and clear, efficient process with smart, light Technology that makes people faster and more efficient. We use Knowledge Bases to program info readily available; hosted ACD and Predictive Dialer solutions that are quick to deploy and easy to manage; hosted CRM for transparency self-service reporting.
Learning
We pace our operations to parallel that of our customers, we embrace Learning as tenant of our culture. Learning at a program outset combined with continuous development means our talent is always improving. It helps us deliver excellent support and become better at the work we do for you. We invest in Learning your program from owner to agent.
What We Do
Web Maintenance
Data Processing
Technical Support
Data Mining
Social Monitoring
Customer Service
Quality Assurance
Operator Services
Chat & Email Support
eCommerce Support
Customer Acquisition
Surveys
How We Do It
We're the Kings of Kaizen!
If you need to get time-in-motion, flow mapping, and documentation to move process offshore; we take care of business.
Find out how!
Social Monitoring
Social’s all the rage. Everyone has an opinion. Our opinion is you should control you messaging whenever possible. Keeping an eye on your brand in the social sphere is as important as getting your name out there in the first place. Manila BPO can handle posting, friending, monitoring and we cna even develop your social presence.